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Cable firms to FTC: We shouldn’t have to let users cancel service with a click

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Lobbyists for cable companies and advertisers yesterday expressed their displeasure with a proposed “click-to-cancel” regulation that aims to make it easier for consumers to cancel services.

Federal Trade Commission Chair Lina Khan has said that changes are needed because “some businesses too often trick consumers into paying for subscriptions they no longer want or didn’t sign up for in the first place.” The FTC proposed the new set of rules in March 2023, and comments from industry groups were taken yesterday in a hearing presided over by an administrative law judge.

NCTA-The Internet & Television Association, the primary trade group for cable companies like Comcast and Charter, said the rule would make it harder to offer deals to customers who are trying to cancel.

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